Full-time Support Analyst

at Bluewater Staffing Solutions in Western Cape

My international client in Stellenbosch, the global leader in provider of multi-market commodity and enterprise risk management software solutions, is seeking two Support Analysts to start as soon as possible.


1. Computer Science degree or equivalent thereof
2. Highly skilled in MS SQL server and SQL
3. Strong analytical and communication skills
4. Basic accounting knowledge would be an advantage
5. Solid understanding of client-server enterprise software
6. Minimum of 3 years’ experience in a similar position
7. C# .NET, Java, Delphi and Networking knowledge/experience would be an advantage
8. Citrix experience would be an advantage


1. Troubleshoot software, hardware, or system configuration problems and identify and provide solutions
2. Liaise with internal development teams when necessary
3. Effectively document client support issues and update call tracking software in a timely manner
4. Help maintain specific client hosted environments, including upgrades to databases and application servers
5. Participate in on-call 24/7 support for escalated client production sites
6. Efficiently debug source code to identify reported defects. As and when necessary conduct development to fix the defect
7. Performing Minor and Internal Development
8. Providing clients with software training (on site/off-site)
9. Monitor and assist with setting up the SDDS (during and after office hours)
10. Provide support as per extended service agreements
11. Assisting with QA cycles


R20 000 - R30 000, depending on qualification and experience


If you want to apply for this position, please forward us a copy of the following with your CV:

1. Copy of your ID
2. Copy of Matric Certificate
3. Copy of Degree/s
4. University Transcripts

Your application will not be processed without these documents!

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Published at 23-10-2014
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